How long does it
take to complete the mixing process?
After the necessary miner confirmations *
on the blockchain network, your coins are accepted to our pool.
Once there, they are vigorously tumbled and an untraceable amount
of new coins will be sent to you immediately.
For added security to our clients, BestMixer has introduced a
time delay feature that is missing from our competitors. Our novel
delay feature allows for users to preset the delivery time to an
accuracy within minutes. By using a time delay, it is impossible
for blockchain analysis to detect and back-trace your transaction.
Therefore, we highly recommend the use of time delays when mixing.
However, the speed exchanges that incorporate a time delay will
depend on the delay time you preset and the blockchain's
* Also, the number of necessary
confirmations depends on the transferred amount and the type of
confirmations does BestMixer require in a transaction?
The number of necessary confirmations depends on the transferred
amount and the type of cryptocurrency. Generally, cryptocurrencies
each operate on their own blockchain network and therefore have
different confirmation requirements. For most, between 1-6
confirmations is common.
accidentally closed the transaction page before getting a
Not to worry! After beginning the exchange process, there is no
need to keep the transaction page opened. Your order will be
processed according to the settings you've chosen and will not
take longer than 72 hours. BestMixer does not keep any
transaction data older than 72 hours as a part of our customer
privacy and security policy.
How long can I use
the incoming address generated by BestMixer to transfer
The incoming address generated by BestMixer is only valid for
24 hours after its generation and works only with the coin
transfer process once. What this means is that after you begin the
mixing process using BestMixer, the incoming address will
receive the coins from that process but ignore any subsequently
If you transfer coins more than once to the same incoming address
accidentally, only the first transfer will be processed. If you
happen to make this mistake, worry not. Simply contact our
BestMixer support staff
for a refund of unprocessed transfers.
How do you protect
your clients' privacy?
BestMixer does not store any information about its clients and
neither do we request any identifying information. After all
mixing conditions have been met and the order executed, the order
history is deleted within 24 hours.
How many coins can I
mix at BestMixer?
The minimum amount of transfer for each type of coin is as
Bitcoin: 0.001 BTC
Bitcoin Cash: 0.1 BCH
Litecoin: 0.1 LTC
Please be aware that smaller amounts will be considered as
donations and will not be refunded if sent to our wallet. At
BestMixer, any amount over the minimum can be mixed. However,
the available amount of the requested coin will be displayed
before the transfer on your order page.
What do 'Alpha
Pool', 'Beta Pool' and 'Gamma Pool' signs mean in the settings
of the Service Fee? And what is the difference between them?
First of all, it should be emphasized that all coins mixed by
BestMixer, regardless of the pool chosen, are equally efficient
when analyzed using our Coin Anonymization Event utility. The
difference between the Alpha, Beta, and Gamma pools is in the
initial history of coins accepted into them.
'Alpha Pool' is our traditional pool operating under the
client-to-client scheme whereby reserves for payments to new
clients are formed using coins coming from other clients who have
chosen the Alpha Pool.
'Beta Pool' reserves are formed using coins from large Alpa Pool
transactions, our private reserves, and investors' coins. Owing to
this, the Beta Pool has bigger reserves than the Alpha Pool and is
typically used for high-value transactions.
'Gamma Pool' reserves are strictly composed of our private reserve
and investor coins. Reserves of this advanced pool have no
connection to the Alpha Pool reserves and therefore have a
guaranteeable, clean origin.
Another important difference is that it is necessary to apply
BestMixer code not to receive your coins back in the subsequent
mixing when using the reserves of 'Alpha Pool' or 'Beta Pool'. If
you use 'Alpha Pool' or 'Beta Pool' reserves, BestMixer code also
guarantees a cumulative discount, depending on the volume of mixed
coins. When using the reserves of 'Gamma Pool' in the subsequent
mixing, it is not necessary to use the BestMixer code as it is
impossible to get your coins back. The use of BestMixer code, when
using the reserves of the 'Gamma Pool' in the subsequent mixing,
does not give any discount, but fixes the total amount of mixed
coins, and it can be used to get discount when using the reserves
of the 'Alpha Pool' or 'Beta Pool' in the subsequent mixing.
Why should the
minimum Service Fee be more than 4% to use 'Gamma Pool' and more
than 2% to use 'Beta Pool'?
Maintenance of the 'Beta Pool' and 'Gamma Pool' is much more
expensive, so the Service Fee for them is higher than for the
'Alpha Pool', which is a traditional pool, widely used in the
Why does my order
have the status 'Cancelled' on the order page?
NOTE: To resolve any issues on your order, you should provide the
Letter of Guarantee to the Support service.
Your order can be cancelled for only three reasons:
1. You may have sent an amount less than the minimum allowed. The
minimum amount of transfer for each type of coin is as
Bitcoin: 0.001 BTC
Bitcoin Cash: 0.1 BCH
Litecoin: 0.1 LTC
Smaller amounts are considered as donations and will not be
refunded if sent to our wallet.
2. Or, when you transfer the exact amounts to be received, you
have incorrectly set the total exact amount to be send. In this
case, you can request a refund of the amount by contacting
3. When you change the miner's Commission after sending the
your first payment is canceled in the blockchain with the status
"DoubleSpending", and a new one appears with increased miner's
Thus, your first payment will receive the status "Canceled".
And the new payment with the increased Commission will be ignored
by the system.
Simply contact our Support service for a refund of an unprocessed
We can refund your coins to the same address where they came from,
or to one of the addresses specified in your order.
Please note that in this case you will get back your own coins.
The refund usually takes 2-48 hours.
I would like to make
a transfer of exact amounts to one or more addresses. Is it
Of course, it is convenient for anonymous payment for various
services and products on the Internet. Activate 'To specify the
exact amount' checkbox in the Fee calculator on the order page.
The Fee calculator will now allow you to specify the exact amounts
to be received by one or more addresses. The Fee calculator will
also immediately show you the final exact amount to be sent.
Is BestMixer safe
enough to mix significant amount of coins?
Reserves of BestMixer are large enough to mix vast amounts of
coins without running the risk of receiving poorly mixed,
traceable, or "dirty" coins back. Both our Beta and Gamma Pools
are built to handle high-value exchanges with industry topping
features and unmatched anonymity.
What is a Letter of
The digitally signed Letter of Guarantee confirms that
BestMixer indeed generated the incoming address. Please
download the Letter of Guarantee during the order procedure and
keep it as a proof of BestMixer's service obligations.
What should I do to
verify the Letter of Guarantee?
You can easily verify the Letter of Guarantee using this
verification service: https://blockexplorer.com/messages/verify,
or with your Bitcoin wallet. To do so, there are just four easy
- Select the 'File' tab
- Choose 'Verify Message' (or 'Tools' then 'Verify Message')
- Paste the BestMixer Bitcoin address,
1DyjvyyWqCvqYsbntuKx57fuRPhTxJF2WL, the Letter of Guarantee
text (copy and pasted from the START/END messages), and
- Finish the procedure by clicking the 'Verify' button.
Why is custom
service fee safer than a minimal service fee?
Because blockchain is a public and ongoing ledger of all financial
activities performed on it, steps must be taken to complicate the
attempts of different forms of blockchain analysis. Random or
custom fees make any attempted analyses of your financial
transactions much more difficult.
How does payout
delay make my mixing safer?
Many forms of blockchain analysis work by drawing a connection
between your transaction and the moment they are received back to
your wallet. By creating a delay between your transaction with
BestMixer and your receiving those coins back to your wallet,
any attempted blockchain analysis will struggle to draw a
correlation between the two events. We use delayed transactions
with an accuracy of up to a minute. You can, therefore, stagger
and randomize the way you receive your coins back and keep any
would-be watchers off of your trail.
What is the code
BestMixer provided me with?
You will get a unique BestMixer code during your first order.
Please keep this code handy during subsequent transactions using
Alpha and/or Beta Pool reserves because it will ensure that you do
not receive your own coins back. To use it, simply enter it during
your next BestMixer exchange and rest easy knowing that you've
received clean Bitcoin.
When using the Gamma Pool, it isn't necessary to enter the
BestMixer code owing to the fact that it is impossible to receive
your own coins back using Gamma reserves.
The same code will provide you with the membership in the
exclusive discount system. This discount is automatically
calculated depending on the volume of your operations. After each
next operation, your discount will increase proportionally and
automatically according to the discount
table in the 'Fees' section. Please note that we do not offer
discounts for use of the Gamma Pool.
How long will the
order page be available on BestMixer?
Once you generate an order, the order page will become available
and will remain so for 24 hours. If during this time your funds do
not arrive at the generated BestMixer incoming address, the
page will be automatically deleted.
If, however, you do send your funds to the generated BestMixer
incoming address within the 24-hour window, the order page will be
available until all conditions of the order are met. These
conditions include the preset settings for delayed delivery of the
coin and the transfer amount partition to one or more wallets.
After all of the order conditions are met, the order page will be